The Gazette, 13 December 2019

Every month Rebecca Weare & Beccy Bristow solicitors at Start Point Law hold free legal clinics in Kingsbridge, Dartmouth and Salcombe libraries. 

The sessions are an opportunity to seek legal advice from a professional on a wide range of legal issues, and we are always happy to try to tackle any issue and if we don’t immediately know the answer we usually know someone who does. Our specialist areas are wills, lasting powers of attorney, inheritance tax, administration of estates, grants of probate and intestacy and disputes.

As we head into the festive season lots of us will be busy buying presents a great time to recap on your consumer rights.    

When you purchase faulty items in a shop or online you are entitled to a full refund.  Similarly, you can get a full refund for items that are not as described or that don’t do what they are supposed to.  You are not automatically entitled to a refund if you have simply changed your mind and no longer want an item because it is the wrong size or colour or you decide that you don’t like it then you are not automatically entitled to a refund.  Some shops will still be prepared to offer a refund or a credit note, but that is entirely at their discretion.

When you buy in a shop your rights to return goods and get a return are the same when you purchase items in a sale or at full price.  Goods purchased in a sale that are faulty must be refunded, unless they were on sale because they were faulty.  You may need to provide proof of purchase so hold on to that receipt and if you are buying goods as a gift do get a gift receipt. 

If you buy online, by mail order or telephone order you have additional rights to return goods and get a full refund even if the goods aren’t faulty.  These rights are imposed by “distance selling regulations”.  You must contact the seller within 14 days of receiving your goods and tell them that you want to cancel your purchase and you must return the goods within 14 days.  The seller must provide the full refund within 14 days of receiving the returned goods.